ACE DELIVERY TOOL

Adoption &
Change Management

Turn a technically sound AI or automation solution into a durable operating change. Assess readiness, map impact, prepare adoption, and measure whether the new workflow is actually working.

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01 — DEFINE THE CHANGE

What is actually changing?

Describe the operating change in plain language before discussing adoption.

Client / organization Workstream / workflow Business problem Current workflow Target workflow Expected business outcome Rollout boundary Mandatory human judgment

02 — MAP ROLE IMPACT

Who has to work differently?

High-impact roles require explicit communication, training, and validation before launch.

Role	Current responsibility	Future responsibility	Impact	Likely concern

03 — ASSESS READINESS

Can this change succeed in the real business?

Score 1–5 from evidence. A critical 1–2 can block rollout even when the average looks acceptable.

Average—

Critical gaps0

Directional statusNot Assessed

04 — DESIGN THE ADOPTION PLAN

Build the conditions for adoption.

Use the five levers below. Do not solve every adoption problem with training.

05 — PILOT & LAUNCH

Validate narrowly before scaling broadly.

Define representative users, support, observation, controls, and an explicit exit decision.

Pilot population Champion(s) Support path Feedback cadence Start / stop criteria Fallback / rollback path

06 — 30 / 60 / 90

Separate use, quality, controls, and value.

Use only measures relevant to the workflow. Do not invent baselines or targets.

Measure	Baseline	30	60	90	Target

Observed pattern

Choose only after reviewing evidence. Low usage alone does not prove “resistance.”

07 — DECIDE

What should happen next?

Scale only when adoption, value, and controls are acceptable.

ScaleAdoption, value, and controls are acceptable. Continue / OptimizePromising, but material improvements remain. Remediate Before ScalingMeaningful blockers remain. PauseEvidence is insufficient or risk outweighs current value. StopThe workflow does not justify continued deployment.

Decision rationale